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Shipping and return policy

  • Item is free shipping from China and it will take 15-26 business days, it is international standard shipping by China Post. 
  • All our items are guaranteed to arrive safely and as described. If the neon sign is broken during shipping process or has any defects, please contact us. We'll make every effort for 100% satisfaction. Please feel free to contact us any time with questions or concerns. 
  • Even though we use safe material to protect the sign, neon tubes are glass so they are fragile. If your sign arrives damaged, we will send you a replacement unit (e.g. neon tubes) with the instructions on how to replace sign, It is very easy, no need for professional knowledge.
  • If other reasons product unacceptable, please contact us first and return the neon sign to us, we will exchange a new one or send you the full refund.
  • As the China Double elevens shopping festival and US BlackFriday, Carriers are very busy and delivery of the package maybe delay.
    Thanks for your kindly understanding.
  • Our factory is scheduled to operate in full capacity, we will be not able to accept new orders for the next two weeks.
    If you have any questions, please send email to hantoimage@gmail.com.
    Sorry for any inconvenience.
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